Privacy Policy

Last updated: September 9, 2026

At Sophia's Boutique, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Personal Information We Collect

When we use the term "personal information", we mean information that identifies you or that can reasonably be associated with you. Information that has been anonymized or de-identified so that it can no longer reasonably identify you is generally not considered personal information.

Depending on how you interact with Sophia's Boutique, the information we may collect can include:

• Contact information, such as your name, billing address, shipping address, email address, and telephone number.

• Payment and financial information, such as payment card details, transaction information, payment method, and payment confirmation details. Payment information may be processed securely by our payment service providers.

• Account information, such as your username, password, preferences, and account settings if you create an account with us.

• Transaction information, including products you view, add to your shopping cart, save to a wishlist, purchase, return, exchange, or cancel, as well as information relating to previous transactions.

• Communications, including information you provide when you contact our customer service team, submit an inquiry, or otherwise communicate with us.

• Device information, such as your IP address, browser type, device type, operating system, network connection, and other technical identifiers.

• Usage information, including information about how, when, and where you interact with our website and services.

How We Collect Personal Information

We may collect personal information from several sources, including:

• Directly from you, when you create an account, place an order, subscribe to communications, contact us, or otherwise provide information to us.

• Automatically through our website, including information collected from your device through cookies, pixels, tags, and similar technologies.

• From our service providers, when companies that provide services to us collect or process information on our behalf.

• From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Sophia's Boutique, we may use your personal information for the following purposes:

Providing and Improving Our Services

We use your personal information to operate our store and provide our services to you. This may include:

• Processing and fulfilling your orders;

• Processing payments;

• Arranging shipping and delivery;

• Sending order confirmations and updates;

• Processing returns, refunds, and exchanges;

• Remembering your preferences;

• Managing customer accounts;

• Providing customer support;

• Improving our website and shopping experience; and

• Recommending products that may be relevant to your interests.

Marketing and Advertising

Where permitted by law and in accordance with your communication preferences, we may use your information to send promotional and marketing communications, including emails or text messages.

We may also use information about your previous purchases, browsing activity, or products added to your cart to help us provide more relevant advertising and promotional content.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in our emails.

Security and Fraud Prevention

We may use personal information to help maintain the security of our website and services, authenticate accounts, detect suspicious activity, and prevent fraud or other unlawful or harmful activity.

If you create an account with Sophia's Boutique, you are responsible for keeping your account login information confidential. We recommend that you do not share your username, password, or other account credentials with anyone else.

Communicating With You

We may use your personal information to respond to questions and requests, provide customer support, communicate with you about your orders, and maintain our relationship with you as a customer.

Legal and Compliance Purposes

We may process your personal information when necessary to comply with applicable laws, regulations, legal procedures, or lawful requests from government authorities or law enforcement.

We may also use information when necessary to establish, exercise, or defend our legal rights, investigate potential violations of our policies, or protect our customers, business, website, and services.

How We Share Personal Information

We may disclose personal information to trusted third parties when reasonably necessary to operate our business and provide our services.

These third parties may include:

• Shopify and other technology providers that help us operate our online store;

• Payment processors that securely process payments and transactions;

• Shipping and fulfillment providers that help deliver orders;

• Analytics providers that help us understand how visitors use our website;

• Customer service providers that assist us in communicating with customers;

• IT and cloud service providers that help us operate and maintain our systems; and

• Marketing and advertising providers, where permitted by applicable law.

We may also disclose personal information when you specifically request or authorize us to do so.

Additionally, we may disclose information when required by law, legal process, court order, or governmental request, or when we believe disclosure is necessary to protect our rights, customers, property, website, or services.

Shopify

Our online store is powered by Shopify, which provides the technology and infrastructure that allows us to operate our store and provide our services.

Information that you submit through our website may be processed by Shopify and certain third-party service providers in order to facilitate transactions, operate the store, improve services, provide security, and support our business operations.

Shopify may process personal information in accordance with its own privacy practices and policies.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy policy and privacy resources.

Third-Party Websites and Links

Our website may contain links to websites, applications, or online platforms operated by third parties.

If you choose to visit a third-party website through one of these links, that website may have its own privacy policy, terms, and security practices. Sophia's Boutique does not control third-party websites and is not responsible for their privacy practices, security, content, or handling of personal information.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children's Privacy

Our website and services are not intended to be used by children who are below the minimum age permitted under applicable law.

We do not knowingly collect personal information from children without appropriate authorization where such authorization is legally required.

If you believe that a child has provided personal information to Sophia's Boutique, please contact us at info@sophias-boutique.com. If we determine that we have collected information from a child in circumstances where it should not have been collected, we will take appropriate steps to delete it where required by applicable law.

Security and Retention of Your Information

We take reasonable measures to help protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of your information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining customer accounts, completing transactions, complying with legal and accounting obligations, resolving disputes, preventing fraud, and enforcing our agreements.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

Your Privacy Rights and Choices

Depending on where you live and which privacy laws apply to you, you may have certain rights regarding your personal information.

These rights may include:

• Right to Access: You may have the right to request access to personal information we hold about you.

• Right to Delete: You may have the right to request deletion of your personal information, subject to applicable legal exceptions.

• Right to Correct: You may request that inaccurate or incomplete personal information be corrected.

• Right to Data Portability: In certain circumstances, you may have the right to receive a copy of your personal information in a portable format.

• Right to Object: You may have the right to object to certain types of processing of your personal information.

• Right to Restrict Processing: In certain circumstances, you may request that we limit how your personal information is processed.

• Right to Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time.

These rights may vary depending on your location and may be subject to legal limitations and exceptions.

Marketing Preferences

If you receive promotional emails from Sophia's Boutique, you can unsubscribe at any time by clicking the unsubscribe link provided in the email.

Even if you unsubscribe from promotional communications, we may still send you necessary non-promotional communications, such as order confirmations, shipping updates, account-related messages, or other service communications.

European Economic Area and United Kingdom

If you reside in the European Economic Area or the United Kingdom, you may have additional rights under applicable data protection laws.

Depending on the circumstances, these may include the right to access, correct, delete, restrict, or object to the processing of your personal information, as well as the right to withdraw consent where processing is based on consent.

You may exercise your applicable rights by contacting us using the information provided in the Contact Us section below.

We may need to verify certain information before processing a privacy request, where permitted or required by law.

We will respond to valid requests within the time period required by applicable law.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country in which you live.

When personal information is transferred internationally, we take appropriate steps to ensure that such transfers are handled in accordance with applicable data protection laws.

Where required, we may rely on recognized safeguards and legal transfer mechanisms, such as Standard Contractual Clauses or other legally recognized safeguards.

Complaints

If you have concerns about how Sophia's Boutique handles your personal information, please contact us first so that we can review and address your concern.

You can contact us at:

info@sophias-boutique.com

Depending on where you live, you may also have the right to submit a complaint to your local data protection or privacy authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and publish the revised version on our website.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact Sophia's Boutique at:

Sophia's Boutique
Email: info@sophias-boutique.com