Return Policy
RETURN AND REFUND POLICY
Last updated: September 9, 2026
Thank you for shopping with Sophia's Boutique. We want every customer to feel confident when ordering from our store. This Return and Refund Policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through our online store.
This policy does not limit or replace any mandatory consumer rights that may apply under the laws of your country or region.
1. Return Period
You may request a return within 14 calendar days from the date you, or a person designated by you, receives your order.
To request a return, please contact us before the 14-day return period expires.
Email: info@sophias-boutique.com
Please include:
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Your full name
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Your order number
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The product you wish to return
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The reason for the return, if applicable
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Photos of the product if it is damaged, defective, or incorrect
After notifying us of your return request, you should send the product back without unnecessary delay and, where applicable, no later than 14 days after informing us of your decision to return it.
2. Return Address
Please contact Sophia's Boutique before sending any return.
We will provide you with the appropriate return instructions and return address for your order.
Please do not send a return to an address found elsewhere on our website or to the address of a shipping or fulfillment partner unless we have specifically instructed you to do so.
Returns sent without sufficient identification or without following our return instructions may experience delays or may be returned to the sender.
3. Return Eligibility
To qualify for a full refund, returned products should generally be:
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In their original condition
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Unworn and unused
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Clean and undamaged
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Unaltered
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Returned with original packaging, protective materials, and accessories where reasonably possible
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Free from stains, strong odors, scratches, or other signs of use beyond what is reasonably necessary to inspect the product
Customers may inspect products in a reasonable manner, similar to how they would inspect an item in a physical store.
Where permitted by applicable law, we may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the product's nature, characteristics, and functionality.
Products that have been significantly used, damaged through misuse, altered, or returned incomplete may not qualify for a full refund, except where the return concerns a defect or another mandatory consumer right.
4. How to Return an Item
To request a return:
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Email info@sophias-boutique.com within 14 calendar days after receiving your order.
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Include your order number and the product you wish to return.
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Wait for our return instructions before sending the package.
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Carefully package the product to help prevent damage during transportation.
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Send the package to the return address provided by Sophia's Boutique.
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Keep your shipping receipt and tracking information until your refund has been completed.
We strongly recommend using a trackable shipping service.
Sophia's Boutique is not responsible for return packages that are lost before reaching the designated return address, except where responsibility cannot legally be transferred to the customer.
For international returns, customers should accurately declare the package as returned merchandise where required. Customers must not provide false customs information or incorrectly declare the value of returned goods.
5. Return Shipping Costs
Change-of-Mind Returns
Unless applicable consumer law requires otherwise, customers are responsible for the direct cost of returning a product when the return is due to:
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A change of mind
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Selecting the wrong size
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Preferring another color or model
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Any other reason not caused by an error or defect attributable to Sophia's Boutique
Return shipping costs are not normally deducted in advance. The customer arranges and pays for the return shipment directly.
Incorrect, Damaged, or Defective Products
If you receive an incorrect, damaged, defective, or materially different product from what you ordered, please contact us as soon as reasonably possible at:
Once the issue has been reviewed and confirmed, Sophia's Boutique will provide an appropriate solution in accordance with applicable law. Depending on the circumstances, this may include:
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A replacement
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A repair, where appropriate
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A prepaid return label or reimbursement of reasonable return shipping costs
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A partial refund
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A full refund
Please do not discard a damaged or incorrect product unless Sophia's Boutique specifically instructs you to do so.
6. Refunds
Once your returned product has been received, we may inspect it before determining the applicable refund.
Eligible refunds will normally be issued to the original payment method used for the purchase. Refunds cannot normally be transferred to a different card, bank account, or payment method.
For customers exercising a statutory right of withdrawal where applicable, refunds will be processed within the timeframe required by applicable law. We may, where legally permitted, withhold a refund until:
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We have received the returned goods; or
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You provide evidence that the goods have been sent back,
whichever occurs first.
For other eligible returns, we normally initiate the refund within 10 business days after receiving and inspecting the returned product.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to process and display the funds in your account. These processing times are outside our control.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at info@sophias-boutique.com.
7. Original Shipping Charges
Where applicable law requires a refund of the original delivery costs following a complete withdrawal from an order, Sophia's Boutique will refund the cost of the least expensive standard delivery option offered at checkout.
Additional shipping costs resulting from choosing express, priority, or another more expensive delivery method are generally not refundable unless required by law.
For partial returns, original delivery charges are generally not refundable unless applicable consumer law requires otherwise.
Outside mandatory statutory rights, original shipping charges are generally non-refundable for change-of-mind returns.
If a return is caused by an incorrect, damaged, defective, or non-conforming product, shipping charges will be handled in accordance with applicable law.
8. Currency and Exchange Rates
Refunds are issued in the same transaction currency and through the same payment method used for the original purchase, subject to the capabilities of the payment provider.
If currency conversion is involved, the amount received may differ because of exchange-rate fluctuations or fees applied by your bank, card issuer, or payment provider.
Sophia's Boutique does not control third-party exchange rates or banking fees.
9. Exchanges
If you would like to request a different size, color, or model, please contact us at:
Because product availability can change, we cannot guarantee that a replacement item will be available.
In many cases, the fastest way to receive another product is to return the original item and place a new order once the return has been accepted.
Where applicable law provides a right to repair or replacement for defective or non-conforming products, those legal rights remain unaffected.
10. Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as reasonably possible after delivery.
If your product is damaged, defective, incorrect, or missing an item, contact:
Please include:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the shipping package and shipping label, when relevant
Reporting an issue promptly helps us investigate the matter with our fulfillment or shipping partners.
However, a delay in contacting us does not remove any mandatory legal rights you may have.
Normal variations in color caused by screen settings, lighting, or photography are not normally considered defects, provided that the product remains materially consistent with its description.
11. Order Cancellations and Address Changes
If you need to cancel an order or correct a delivery address, contact us as soon as possible at:
We will make reasonable efforts to accommodate your request, but cancellation or address changes cannot be guaranteed once an order has entered processing or has already been shipped.
If an order has already been shipped, you may need to receive the package and follow the return procedure described in this policy.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.
12. Refused and Unclaimed Deliveries
If a customer refuses delivery or fails to collect a package without first exercising a valid cancellation or withdrawal right, the package may be returned to us by the carrier.
Where permitted by applicable law, reasonable shipping, return transportation, customs, or handling costs caused by an unjustified refusal or failure to collect the package may be deducted from the refund.
This does not apply where delivery is refused because the package is visibly damaged, the wrong product was sent, or the customer is exercising a mandatory consumer right.
13. Sale, Promotional, and Clearance Items
Products purchased during a sale, promotion, or clearance event remain subject to this Return and Refund Policy and all mandatory consumer rights.
A promotional discount does not remove a customer's rights regarding defective, incorrect, or non-conforming products.
Gift cards and store credit are generally not refundable for cash except where required by applicable law.
14. Customs Duties, Import Taxes, and International Returns
Customers may be responsible for customs duties, import taxes, or similar government charges applicable to their order, as explained during the purchasing process or in our Shipping Policy.
The treatment of duties and import taxes following a return may depend on:
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The country of destination
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How the charges were collected
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The relevant customs authority
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Applicable local law
Where duties or taxes were paid directly to a customs authority or carrier, the customer may need to request reimbursement directly from that authority or carrier.
Sophia's Boutique cannot guarantee reimbursement of charges collected and retained by third parties.
Nothing in this section limits refunds that Sophia's Boutique is legally required to provide.
15. European Union and European Economic Area Consumers
Consumers located in the European Union or European Economic Area generally have a statutory right to withdraw from certain online purchases within 14 days after receiving the goods without providing a reason, subject to applicable legal exceptions.
After notifying the seller of the withdrawal, the goods generally need to be returned within an additional 14-day period.
This right is separate from the consumer's legal rights concerning faulty or non-conforming goods.
Products that are faulty, do not match their description, or otherwise fail to conform to the sales contract are subject to the mandatory legal remedies and guarantee periods established under applicable European and national consumer law.
16. Mandatory Consumer Rights
This policy sets out the return and refund conditions offered by Sophia's Boutique. It does not exclude, restrict, or replace any mandatory rights available to consumers under applicable consumer protection laws.
If the consumer protection laws applicable to your purchase provide rights or remedies that are more favorable than those described in this policy, those mandatory rights will apply.
If any provision of this policy is found to be invalid or unenforceable, it will be interpreted or limited only to the extent necessary, without affecting the validity of the remaining provisions.
17. Contact Information
For questions regarding returns, refunds, exchanges, cancellations, or other matters covered by this policy, please contact:
Sophia's Boutique
Email: info@sophias-boutique.com
MODEL WITHDRAWAL FORM — EU/EEA CONSUMERS
You may use the following form if you wish to exercise your statutory right of withdrawal. You may also send another clear statement communicating your decision to withdraw.
To:
Sophia's Boutique
Email: info@sophias-boutique.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order number:
Product or products:
Ordered on:
Received on:
Consumer's full name:
Consumer's address:
Consumer's signature, only if submitted on paper:
Date: