Shipping Policy

Shipping Policy

Last updated: September 9, 2026

This Shipping Policy explains how orders placed through Sophia's Boutique are processed, prepared, shipped, and delivered.

This policy should be read together with our Terms of Service and Return and Refund Policy. Nothing in this Shipping Policy limits any mandatory consumer rights that may apply under applicable law.

1. Contact Information

Sophia's Boutique

Email: info@sophias-boutique.com

For questions regarding your order, shipping, or delivery, please include your full name and order number when contacting us.

2. Shipping Destinations

Sophia's Boutique ships to customers in locations where our available shipping carriers can deliver, subject to local regulations, carrier availability, and any delivery restrictions shown during checkout.

Shipping may not be available to every country, territory, remote area, or postal code.

If we are unable to deliver an order to the address provided after payment has been accepted, we will contact you and, where appropriate, arrange a refund to the original payment method.

3. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Sophia's Boutique may offer free shipping promotions. Any conditions that apply to a free-shipping promotion will be clearly displayed at the time of the offer.

Free shipping does not necessarily cover:

  • Customs duties;

  • Import taxes;

  • VAT or other taxes that are not collected during checkout;

  • Customs clearance or brokerage charges;

  • Additional costs resulting from an incorrect or incomplete delivery address; or

  • Reshipping costs resulting from an uncollected or unjustifiably refused package.

Any shipping charges collected by Sophia's Boutique will be shown before your order is submitted.

4. International Fulfillment

Depending on the product, availability, fulfillment location, and delivery destination, your order may be shipped from a fulfillment center or supplier located in a different country.

The country or location from which a parcel is shipped does not change your purchase relationship with Sophia's Boutique. Sophia's Boutique remains responsible for customer service, addressing delivery concerns, and handling refunds and other applicable customer rights in accordance with applicable law.

5. Order Processing

Order processing generally begins after:

  • Your order has been successfully submitted;

  • Your payment has been authorized; and

  • Any necessary payment, fraud, or address verification has been completed.

Processing times may vary depending on the product, stock availability, fulfillment location, shipping destination, and order volume.

Any applicable estimated processing or dispatch time may be displayed on the product page, during checkout, in your order confirmation, or through another communication provided by Sophia's Boutique.

Business days generally exclude Saturdays, Sundays, and public holidays.

Orders placed during weekends, public holidays, promotional periods, or unusually busy periods may require additional processing time.

6. Estimated Delivery Times

Delivery times may vary depending on several factors, including:

  • The product ordered;

  • The fulfillment location;

  • The destination country;

  • The shipping carrier;

  • Customs processing;

  • Local postal services;

  • Seasonal demand; and

  • Circumstances outside our reasonable control.

The estimated delivery timeframe applicable to your order may be displayed during checkout or included in your order confirmation.

Unless expressly stated otherwise, delivery estimates are provided for guidance and are not guaranteed delivery dates.

Where applicable consumer protection laws establish a maximum delivery period, Sophia's Boutique will comply with those requirements.

7. Processing Time vs. Transit Time

Processing and shipping are two separate stages.

Processing time refers to the time needed to verify, prepare, package, and dispatch your order.

Transit time begins once the shipping carrier receives the package and starts transporting it toward the delivery address.

Please note that the creation of a tracking number does not necessarily mean that the carrier has already collected the package. Tracking information may take several business days to display its first update.

8. Multiple Packages

Items from the same order may occasionally be stored or processed at different fulfillment locations.

As a result:

  • Your order may arrive in multiple packages;

  • Items may be shipped on different dates;

  • Different tracking numbers may be provided;

  • One package may arrive before another; and

  • Different shipping carriers may be used.

You will not be charged additional standard shipping fees solely because your order has been divided into multiple packages.

If you receive only part of your order, please check the tracking information provided before assuming that the remaining items are missing.

9. Order Tracking

When tracking information is available, it may be sent to the email address or telephone number provided during checkout.

Depending on the shipping service used, tracking information may also be available through the order status page.

Tracking updates are provided by shipping carriers and local postal services. During international transportation, temporary gaps, delayed scans, or repeated tracking events may occur.

Tracking information may remain unchanged while a package is:

  • Awaiting carrier collection;

  • Being transferred between international facilities;

  • Undergoing customs inspection;

  • Being transferred to a local delivery partner; or

  • Waiting for its next carrier scan.

If your tracking information has not updated for an unusually long period, please contact us at info@sophias-boutique.com so we can review the situation.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

This should include, where applicable:

  • Recipient's full name;

  • Street name and house number;

  • Apartment, unit, or building information;

  • City;

  • State, province, or region;

  • Postal code;

  • Country; and

  • A valid telephone number if required by the carrier.

Please carefully review your delivery information before submitting your order.

Sophia's Boutique cannot be held responsible for delays or failed deliveries caused solely by incorrect, incomplete, or outdated information provided by the customer, except where a correction was accepted before dispatch but was not properly applied.

11. Address Changes

If you notice an error in your shipping address, contact us as soon as possible at info@sophias-boutique.com.

We will make reasonable efforts to update the address before the order is dispatched, but an address change cannot be guaranteed once processing or shipping has begun.

After an order has been dispatched, the carrier may not be able to redirect the package. In such cases, you may need to receive the package at the original address or contact the carrier directly.

Additional costs resulting from an incorrect address or requested redirection may be charged where permitted by applicable law.

12. Customs, Import Taxes, and Duties

International orders may be subject to customs inspections, VAT, sales taxes, import duties, customs fees, brokerage charges, or other government-imposed costs.

The amount and responsibility for these charges may depend on:

  • The country from which the product is shipped;

  • The destination country;

  • The value and type of the product;

  • Local laws and regulations;

  • Whether taxes or duties were collected during checkout; and

  • The shipping arrangement used for the order.

Where applicable taxes or duties are collected during checkout, they will be included in the order total.

Where such charges are not collected during checkout, you may be required to pay them directly to the relevant customs authority, postal service, or shipping carrier before delivery, where permitted by law.

Free shipping does not automatically mean that an order is exempt from customs duties, taxes, or other government charges.

Customers must not request that Sophia's Boutique provide false customs information, inaccurate product descriptions, or an artificially reduced order value.

13. Customs Delays

Customs authorities may inspect, hold, open, or request additional information regarding an international shipment.

Customs procedures are outside our direct control and may extend the estimated delivery timeframe.

You may be asked by customs authorities or the carrier to provide identification, proof of purchase, tax information, or payment of applicable import charges.

Where information from Sophia's Boutique is required for customs clearance, we will provide reasonable assistance.

14. Failed Delivery Attempts

Depending on the carrier and destination, one or more delivery attempts may be made.

If nobody is available to receive the package, the carrier may:

  • Leave the package in a secure location;

  • Deliver it to a neighbor where permitted;

  • Redirect it to a collection point;

  • Schedule another delivery attempt;

  • Ask you to arrange redelivery; or

  • Return the package to the sender or fulfillment location.

Customers are responsible for monitoring tracking information and collecting packages within any deadline established by the carrier.

15. Refused or Unclaimed Packages

If a package is refused without a valid legal reason or is not collected within the carrier's specified timeframe, it may be returned to the sender or fulfillment location.

Where permitted by applicable law, reasonable costs resulting from refusal, failure to collect, return shipping, or reshipping may be deducted from a refund or charged before reshipping the order.

This does not apply where the customer refuses delivery because:

  • The package is visibly damaged;

  • The wrong product was delivered;

  • The package appears to have been materially tampered with; or

  • The customer is exercising a mandatory cancellation or consumer right.

16. Delayed Orders

Shipping delays can occasionally occur due to circumstances such as:

  • Customs processing;

  • Carrier congestion;

  • Severe weather;

  • Natural disasters;

  • Public holidays;

  • Strikes;

  • Transportation disruptions;

  • Government restrictions;

  • Security inspections;

  • Remote delivery locations;

  • Incorrect address information; or

  • Other circumstances outside our reasonable control.

A delay does not automatically mean that a package has been lost.

If your order has not arrived within the estimated delivery period, please contact info@sophias-boutique.com. We will review the available tracking information and, where appropriate, investigate the matter with the relevant supplier or carrier.

17. Significant Delivery Delays

If we become aware of a significant delivery delay, we may contact you with an updated estimated delivery timeframe.

Where required by applicable consumer law, you may have the right to provide a reasonable additional period for delivery.

If delivery is still not completed within the applicable additional period, you may have the right to cancel the affected order and receive a refund.

Nothing in this section limits any mandatory cancellation or refund rights available under applicable law.

18. Lost Packages

A package may be considered lost when reliable information indicates that it has not been delivered, such as when:

  • The carrier confirms that the package has been lost;

  • The carrier's investigation has been completed;

  • Tracking shows no delivery and a reasonable amount of time has passed; or

  • Other reliable evidence indicates that delivery did not occur.

If a package is confirmed as lost before delivery, Sophia's Boutique will provide an appropriate solution in accordance with applicable law and our Return and Refund Policy. Depending on the circumstances, this may include:

  • A replacement, subject to availability;

  • Reshipment; or

  • A refund to the original payment method.

Customers may be asked to reasonably cooperate with a carrier investigation and provide confirmation that the package was not received.

19. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend taking the following steps:

  1. Check the delivery address shown in your order confirmation.

  2. Check around your property and any designated secure delivery locations.

  3. Ask household members, neighbors, reception staff, or building management.

  4. Check whether the carrier left a delivery notice.

  5. Contact the shipping carrier or local postal service.

  6. Contact Sophia's Boutique at info@sophias-boutique.com.

Where available, we may request delivery confirmation, photographs, signatures, delivery coordinates, or other records from the carrier.

A delivery scan does not automatically eliminate any rights you may have under applicable consumer protection laws.

20. Stolen Packages

If you believe that your package may have been stolen after delivery, please contact us promptly at info@sophias-boutique.com.

Depending on the circumstances, we may ask for reasonable information to help investigate the situation, which may include:

  • Confirmation that the package was not received;

  • A carrier report or other relevant report;

  • Confirmation of the delivery address; or

  • Other information reasonably requested by the carrier or payment provider.

Responsibility for a package after delivery will be assessed based on the circumstances and applicable law.

21. Damaged or Incorrect Packages

Please inspect your package and products as soon as reasonably possible after delivery.

If your item arrives damaged, defective, or materially different from what you ordered, contact info@sophias-boutique.com and provide:

  • Your order number;

  • A description of the problem;

  • Clear photographs or video of the product;

  • Photographs of the external packaging;

  • A photograph of the shipping label; and

  • Photographs showing any visible damage to the packaging.

Please keep the product and packaging until we have completed our review. Do not discard or return the item unless we instruct you to do so.

Verified damaged, defective, or incorrect orders will be handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

22. Risk of Loss or Damage

For consumer purchases, responsibility for loss or damage generally remains with Sophia's Boutique until the goods are physically received by you or by a person you have designated to receive them, except where applicable law provides otherwise.

If you independently arrange a shipping carrier that was not offered by Sophia's Boutique, responsibility may transfer when the goods are handed to that carrier where permitted by applicable law.

Nothing in this section limits any responsibility that cannot legally be excluded.

23. Order Cancellations

If you wish to cancel an order, please contact info@sophias-boutique.com as soon as possible.

We will make reasonable efforts to cancel an order before it enters processing or shipping, but cancellation cannot always be guaranteed once fulfillment has begun.

If your order has already been dispatched, you may need to receive the package and follow the procedure described in our Return and Refund Policy.

This section does not limit any statutory cancellation, withdrawal, or refund rights you may have under applicable law.

24. Delivery Restrictions

Certain products or orders may be unavailable for delivery due to:

  • Local import restrictions;

  • International sanctions;

  • Carrier limitations;

  • Remote-area restrictions;

  • Prohibited goods regulations;

  • Government requirements; or

  • Safety or fraud concerns.

If an order cannot legally or practically be delivered to the requested destination, Sophia's Boutique may cancel the affected order and issue an appropriate refund.

We will comply with applicable anti-discrimination and consumer protection laws.

25. Undeliverable Orders

An order may be considered undeliverable when:

  • The delivery address does not exist;

  • The address is incomplete;

  • The recipient cannot be identified;

  • Required information is not provided to customs or the carrier;

  • The package is not collected within the carrier's deadline;

  • Importation is refused by local authorities; or

  • Delivery is rejected by the recipient.

If a package is returned to us or our fulfillment partner, we will contact you and determine whether reshipment or a refund is appropriate.

Reasonable additional costs may apply when failed delivery results from information or actions attributable to the customer, where charging such costs is permitted by applicable law.

26. Shipping Promotions

Free shipping and other shipping promotions may be subject to specific conditions displayed at the time of the promotion.

Sophia's Boutique may modify or end future shipping promotions at any time.

Changes to a promotion will not retroactively increase the shipping cost of an order that has already been submitted and accepted.

Shipping promotions do not remove or limit any mandatory consumer rights.

27. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our fulfillment process, shipping carriers, services, business procedures, or legal obligations.

Any updated version will be published on this page with a revised "Last updated" date.

Changes to this policy will not retroactively reduce rights associated with an order that has already been accepted.

28. Mandatory Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or replaces mandatory consumer rights that apply to you under applicable law.

If the laws of your country provide protections that are more favorable than those described in this policy, those mandatory protections will apply.

If any provision of this Shipping Policy is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary, without affecting the validity of the remaining provisions.

29. Contact Us

For questions about shipping, tracking, delivery, or an order, please contact:

Sophia's Boutique

Email: info@sophias-boutique.com